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INFORMATION

FAQs

Q. How long do the nails last?

A. If applied correctly, they can last at least 3 weeks! And are FULLY REUSABLE!

Q. What are the nails made of?

A. Soft gel nails.

Q. What is the best form of contact?

A. We recommend email for the fastest response.  

Shipping & Return Policy

DOMESTIC SHIPPING(USA): 5-10 BUSINESS DAYS

INTERNATIONAL SHIPPING: 2-3 WEEKS

ESTIMATED DELIVERY WILL BE SHOWN IN CHECKOUT BASED ON YOUR LOCATION. YOU WILL RECEIVE AND EMAIL WITH YOUR ORDER & CONFIRMATION NUMBER. ONCE YOUR ORDER IS PLACED, YOU CANNOT CHANGE YOUR DELIVERY ADDRESS. ORDERS ARE PROCESSED  WITHIN 1-3 BUSINESS DAYS AFTER PAYMENT CONFIRMATION. 

ONCE PROCESSED, YOU WILL RECEIVE AND EMAIL WITH SHIPPING & TRACKING INFORMATION. NATSUMEARTZ CANNOT TAKE RESPONSIBILITY FOR CUSTOMS CLEARENCE DELAYS OR OTHER POSSIBLE DELAYS. 

ALL DOMESTIC ORDERS WILL BE SHIPPED MONDAY THRU FRIDAY, EXCLUDING HOLIDAYS. ORDERS PLACED ON SATURDAY, SUNDAY, AND HOLIDAYS WILL BE PROCESSED ON THE NEXT BUSINESS DAY. WE DO NOT SHIP PACKAGES TO P.O BOXES OR APO/FPO ADDRESSES.  

INTERNATIONAL CUSTOMS & DUTY FEE

WE ARE NOT ABLE TO ADVISE THE EXACT AMOUNT OF CUSTOM & DUTY FEES. BUYERS ARE RESPONSIBLE FOR ALL FEES THAT MAY OCCUR ONCE THE ORDER HAS REACHED THE DESTINATION.

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RETURN POLICY

PLEASE NOTE THAT DUE TO HYGIENE CONCERNS WE ARE NOT ABLE TO PROVIDE EXCHANGES OR REFUNDS FOR CHANGE OF MIND OR YOU WISH TO REQUEST A DIFFERENT SIZE OR STYLE. PLEASE REVIEW YOUR ORDER VERY CAREFULLY BEFORE MAKING A PURCHASE.

DAMAGES & ISSUES

IF THE ITEM ARRIVES TO YOU DAMAGED, OR IS THE WRONG ITEM , PLEASE CONTACT US VIA EMAIL. IN ORDER TIO MAKE A RETURN, THE ITEM MUST MEET THE FOLLOWING CRITERIA:

  • THE ITEM MUST BE IN THE SAME CONDITION AS RECEIVED.

  • IT MUST BE UNUSED, WITH ALL TOOL KIT ITEMS.

  • IT MUST BE IN ITS ORIGINAL PACKAGING.

  • YOU MUST PROVIDE THE RECEIPT AND/OR PROOF OF PURCHASE. 

REFUNDS WILL BE PROSSED WITHIN 14 DAYS ONCE THE PACKAGE HAS BEEN RECEIVED IN ITS ORIGINAL CONDITION. ​

WE DO NOT ACCEPT ITEMS RETURNED TO US WITHOUT PRIOR APPROVAL.

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE DO NOT HESITATE TO EMAIL US! WE ARE HERE TO HELP YOU THROUGH THE RETURN PROCESS.

Payment Methods

We accept Apple Pay, Google Pay, PayPal, and all forms of credit cards.  

Call 

562-234-7945

Email 

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